Warranty Policy
Effective Date: 05-09-2024
At TGseikomods, we’re really proud of our watchmaking skills and want you to trust our brand completely. Our warranty policy explains what we cover and what details we need from you to handle any warranty claims. We're here to support you and make sure you're happy with your watch.
Product covverage
This warranty covers the watch movements and ensures the watch operates correctly, as long as it was made and purchased through TGseikomods. It does not apply if the watch has been modified by a third party after purchase.
What the warranty covers
This warranty covers defects in materials and workmanship, provided the watch is used and maintained under normal conditions.
It covers repairs needed due to manufacturing defects in the watch's components.
The warranty also applies to movements that have stopped working, given they have not been exposed to external interference or tampering.
It includes the cost of replacing or repairing defective parts necessary to restore the watch to proper functioning, provided that all repairs or replacements are carried out by us.
Summarized: This warranty provides coverage for defects in materials or workmanship during the warranty period, provided the product is used normally. If any part of the product proves to be defective due to issues with materials or craftsmanship, we will repair or replace it at no cost, as long as it is used and maintained properly.
What the warranty doesn’t cover
Damage from Customer-Initiated Modifications: Any damage caused by modifications or alterations made to the watch by the customer or a third party, which were not authorized or performed by us, is not covered.
Normal Wear and Tear: Regular wear and tear that occurs over time, including minor scratches, scuffs, or other signs of everyday use, is not covered under this warranty.
Damage Due to Failure to Follow Instructions: The warranty does not extend to damage resulting from the failure to adhere to the care and maintenance instructions provided with the watch.
Damage Resulting from Accidents: The warranty does not cover any damage incurred due to accidents, such as drops or impacts, which are beyond normal usage conditions.
Water Ingress: The warranty excludes damage caused by water ingress if the watch has been exposed to water beyond its specified water resistance rating or if it has not been properly sealed or maintained.
Summarized: This warranty does not cover problems caused by anything other than defects in materials or workmanship. Specifically, it excludes damage resulting from misuse, abuse, improper maintenance, or any modifications made without authorization. In other words, if the issue arises from factors outside of material or craftsmanship defects, it won't be covered. (look at the Watch Management page)
Warranty period: The warranty is valid for 6 months from the date of purchase. Please note that no extensions are available beyond this period.
You have to fulfill these 4 steps to claim your warranty:
Contact TGseikomods: When you need to claim your warranty, it's important to contact us via tgseikomods@gmail.com to determine the problem and find the perfect solution for you.
Proof of transaction: You must be able to provide proof of your original purchase from TG Seikomods, either with a confirmation email or a receipt.
Transportation fees: Customers are responsible for covering the shipping costs when sending their watch to TG Seikomods for a warranty claim. However, once the claim is approved and validated, TG Seikomods will take care of all subsequent expenses. This includes the cost of any necessary replacement parts as well as the shipping fees for returning the watch to the customer.
Service Procedure: Upon receiving the watch, TG Seikomods will conduct a thorough examination of the product and will inform you of the status of your warranty claim within a reasonable period.